Which Chatbot Application suits for you ChatFuel or ManyChat?
What is Chatfuel?
Chatfuel - is a bot-building system that offers individuals and enterprises a single and centralized platform from which to create AI conversational chatbots.
What is ManyChat?
ManyChat - is a game changing communication tool that lets you create facebook messenger bots to market yoour brand .Helps business can level up marketing, sales, and support using Facebook Messenger.
List down the advantages and disadvatages of the two Chatbot Application.
CHATFUEL
Advantages
- You can build a really simple bot quickly
- Deployment to FB Messenger is easy. They do it for you so no need to go create FB dev accounts, approvals etc.
- Outbound webhook support is ok
Disadvatages
- You cannot build anything beyond simple, linear bots without tearing your hair out.
- It’s not very intuitive although they have some examples so you can play with those and figure out how to create your own bot.
- Support for branching, variable operations & non-linear conversations is poor or absent.
- No support for subroutines, jumping around a conversation etc.
- NLP is limited and funky to setup.
- Support is limited. There’s a community board. That’s it.
- Poor documentation.
MANYCHAT
Advantages
- User-friendly interface.
- Great educational content that makes onboarding fast and painless.
- Program for agencies
- Easy integration with AI platforms
Disadvantages
- It is based mainly on Messenger
- It has really limited feature on the free plan
List down the features and benefits of the two Chatbot Application.
Chatfuel key features and benefits:
- Chatfuel comes with a clean interface and visual flow builder to build and customize your chatbot
- Support multiple elements to build custom messages (expect attachment files and location sharing option)
- Enable to make chatbot on only Website and Facebook
- Also integrate with Shopify Live Chat, Google Sheets, Livechat and Integromat
- Live analysis of conducted interactions with chatbots
- Able to connect the chatbot to Facebook ads, landing pages, and Facebook website widget
ManyChat key features and benefits:
- Create multiple chatbots flows with a bunch of easy-to-use tools, drag and drop builder, and messaging types (from cards, pictures, texts to attach files, expect Vertical List)
- Offer a friendly user interface thanks to a simple icon-heavy interface design, which is extremely clear and self-explanatory
- Integrate with Shopify, PayPal, Stripe, ActiveCampagin, and 1.500 + different apps via Zapier and Integromat
- Support chatbot-making tools for both SMS and Facebook Messenger
- Provides 8 Growth Tool options to lead your potential customers to the chat flow with your bots
- Allow engaging your targeted segmentations via Website, Messenger, Email, and SMS.
Compare the difference between Chatfuel and Manychat
Interface
ManyChat
The ManyChat interface is one of the best interfaces I have ever seen in chatbot software. And this is because of the flexibility.
In ManyChat you can choose between two interfaces: The Basic builder (kind of like the “Block” structure in Chatfuel) and the Flow builder (which is a visual flow builder):
Flow Builder of ManyChat
Chatfuel
Just like ManyChat, Chatfuel also provides two kinds of builders: a Visual Flow Builder and a Block Builder:
Visual Flow Builder
Block Builder
Chatbot Elements
ManyChat
ManyChat has all the chatbot elements you need in order to build a chatbot. The only thing that they don’t provide is Vertical Lists, which is logical, because Facebook Messenger doesn’t allow this anymore
Chatfuel
Chatfuel has also all the chatbot elements you need. They only don’t provide Files, Vertical lists and Location sharing. But as said before, Vertical Lists are not possible with Messenger and Files are no deal-breaker.
Users
ManyChat
With ManyChat you can add custom fields and tags to specific users. Based on those custom fields and tags, you can send messages to specific user segments.
In ManyChat you can view all the users of your chatbot in the “Audience” tab, which gives you a good overview:
Chatfuel
With Chatfuel it is really easy to add custom fields to specific users. Based on those custom fields, you can send messages to specific user segments.
In Chatfuel you can see all your users of your chatbot in the “People” tab:
Messages
ManyChat
Manychat provides broadcasts, sequences and also subscribing/unsubscribing from sequences.
What I really like about the sequences in ManyChat is that they are really organized. You can see the complete sequence in one overview and you also see which message is sent at which time, a really good feature.
Also, with ManyChat you can use a feature called “Conditions”, in which you can use logic to send users through a certain flow. With ManyChat it is possible to make a chatbot in any language, but it is not possible to easily translate this chatbot to different languages (because you need to do this manually and copy your complete chatbot).
Chatfuel
Chatfuel provides broadcasts, sequences, and even the subscribing/unsubscribing from sequences.
It is really easy to make a sequence of messages in Chatfuel. You can see the complete sequence of all the messages you want to send in one overview:
Just as ManyChat, you can create conditions in your chatbot flows to make a more personalized experience for your users.
Moreover, it is possible to make a chatbot in any language, but it is not easy to translate the chatbot to different languages. Just like with ManyChat, They are equally well on this category.With both, you can send broadcasts & sequences, use conditions and make a chatbot in multiple languages.
Channels
ManyChat
With ManyChat it is possible to make a chatbot for your website, Facebook Messenger, Instagram, SMS and Email.This allows you to make an omnichannel chatbot experience for your users. So for example, when someone gives a certain response on Facebook Messenger, you could send an email based on that response.With SMS, it is only possible to send text messages to users in the United States and Canada. If you want to send text messages to other countries, you need to use the Twilio integration available in the ManyChat App Store (additional costs apply).
Chatfuel
With Chatfuel, you can create a chatbot on your website, Facebook Messenger and Instagram only.
Pricing
ManyChat
ManyChat provides a free plan that stays free forever. This plan comes with 1000 contacts and does not have all the features that ManyChat provides (but still enough to make a good chatbot).
If you want more features, you can upgrade to the Pro package, which costs 15$ per month, which is a really low price. The price of the Pro package goes up with the number of subscribers your chatbot has. 1K subscribers result in $25 per month and 5K subscribers is $45 per month.
Chatfuel provides a free plan that gives you access to all the features as long as you stay under 50 subscribers. The next plan is 15 dollars per month for 500 subscribers and goes up with the number of subscribers you have. 1K subscribers is 20$ per month and 2K subscribers is 30$ per month.
Why Chatbots are important in functional area of operation?
Because chatbot is often described as one of the most advanced and promising expressions of interaction between humans and machines. However, from a technological point of view, a chatbot only represents the natural evolution of a Question Answering system leveraging Natural Language Processing (NLP). Formulating responses to questions in natural language is one of the most typical Examples of Natural Language Processing applied in various enterprises’ end-use applications. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
Which Chatbot Application is Right for you? and Why?
There are different approaches and tools that we can use to develop a chatbot. Depending on the use case we want to address, some chatbot technologies are more appropriate than others. But the chatbot application is right for me is ManyChat because it has a more flexible interface, and a slightly better regarding users they have tags and location sharing and provides more channels for your chatbot .
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